Long before guests ever have the opportunity to meet your helpful concierge, the real "face" of your hotel property is the technology that drives and supports early customer interaction. This interaction typically comes in the form of your website and your hotel's reservation system, and in the guest's mind, a smooth and accessible technology "face" is a clear mark of a forward-thinking and customer friendly establishment.
For this reason, Hostmark invests widely in Information Technology, and designs, implements and supports a number of systems that are aligned with your individual business objectives. We also serve as a liaison between your property and its partner franchise organizations to ensure all standards related to technology are met.
Here are a few of the additional types of technology solutions we provide for clients:
- PBX systems and call accounting
- Direct inward dialing services
- Property management systems
- Customer Relationship Management (CRM) platforms
- Point of Sale (POS)
- Pay per view in-room entertainment systems
- Hi definition content delivery for in-room entertainment
- Sales and catering solutions
- Payroll and HRIS solutions
- Engineering management solutions
- Networking firewall and security
- Collaborative solutions/email
- Enterprise Resource Program (ERP) support